Questions, answered.
We understand that seeking psychiatric care can feel overwhelming. Below are answers to the most common questions we receive about appointments, telepsychiatry, and insurance.
General Questions
What is the difference between a psychiatrist, therapist, and psychiatric PA?
A psychiatrist is a medical doctor who can prescribe medication. A therapist provides talk therapy but typically cannot prescribe. A psychiatric PA-C like Zainab Ali has advanced training in psychiatry, can diagnose conditions, prescribe medications including controlled substances, and provide supportive counseling.
How long are your appointments?
New patient evaluations are 45 minutes, and established patient follow-ups are 30 minutes — significantly longer than the typical 15-minute medication checks at most practices.
How soon can I get an appointment?
Most new patients are seen within a week, with appointments Monday–Saturday and evening appointments available on request.
Do I need a referral to make an appointment?
Most insurance plans don't require a referral for psychiatric care, but some managed care plans may. We verify your specific requirements when you call to schedule.
What happens at my first visit?
A comprehensive 45-minute evaluation covering your symptoms, history, and life circumstances, ending with a treatment plan and clear next steps. See our first visit guide.
Can I do both medication management and counseling with you?
Yes — this is one of our key differentiators. You receive both from the same provider in the same appointment, one copay instead of two. See combined treatment.
Telepsychiatry Questions
Can I see you virtually or do I need to come to the office?
You have the choice. We offer telepsychiatry throughout New Jersey, or in-person visits in Hoboken, and you can mix and match based on your preference.
How does telepsychiatry work?
A secure video appointment through a HIPAA-compliant platform — click the link we send you via email or text at your scheduled time. No special software needed.
Is telepsychiatry as effective as in-person appointments?
Yes. Multiple studies show telepsychiatry is just as effective for diagnosis, prescribing, and therapy, and it's endorsed by the American Psychiatric Association as equivalent to in-person care.
Can you prescribe medication via telehealth?
Yes, sent electronically to your pharmacy of choice. Most medicines can be started and managed by video. ADHD stimulants are the exception: New Jersey requires an in-person visit before an adult starts one and at least every three months after that, with video visits in between.
What technology do I need for virtual appointments?
A device with a camera and microphone, a reliable internet connection, and a private space — that's it. No software downloads or technical expertise required.
Is telepsychiatry covered by insurance?
Yes. Most plans cover video visits like office visits, and we confirm your cost before your first visit.
Still have questions? We're happy to talk it through.
Whether you're ready to schedule or just want to ask something first, reaching us is easy.
New patient? Register online to get started.
Insurance Questions
What insurance do you accept?
Nearly every major plan, including Medicare, NJ Medicaid and NJ FamilyCare, Horizon Blue Cross Blue Shield, Aetna, UnitedHealthcare (including Oxford), Cigna, Humana, AmeriHealth, Clover Health, EmblemHealth, Empire (NYSHIP), QualCare, and Trustmark. See our insurance page.
How does insurance verification work?
When you call to schedule, we collect your insurance information and verify your coverage before your visit, so there are no surprises about your copay.
What about copays?
Most NJ Medicaid plans have no copay, and most commercial plans charge $20–$50; your deductible may apply. We confirm your cost before your first visit.
Send Us a Message
Complete this form and our compassionate team will contact you within one business day to discuss your mental health needs and answer any questions you may have.